Transaction Management. Electronic Journal and camera image intelligence.

Fast, real-time automation of time-consuming manual processes to retrieve EJ data and camera images results in efficient and reliable insight into transactions to support customer enquiries, fraud investigations and audits.

Included in this pack are the following modules:

  • Electronic Journal (EJ) Retrieval
  • Camera Image Retrieval
  • Transaction Investigation Console

Electronic Journal (EJ) Retrieval

EJ data is uploaded to the central server, either streamed in real-time or scheduled at regular intervals, according to the bank’s requirements.

The EJ data is then scanned automatically, split into transaction fields and converted into an easy-to-read format and securely stored so that it can be located quickly and easily with a user-friendly search facility.

EJ data is a very intelligent source of information on its own, but EJ data combined with camera images taken during the transaction provides a valuable record of ATM transactions.

EJ Retrieval supports all types of network ranging from low to high bandwidth. TMS’s unique data transfer protocol tailors how the data is compressed, packaged and transferred to ensure maximum speed and efficiency for each individual ATM network bandwidth. It also tracks and monitors all transmission processes to ensure successful completion of the EJ data upload.

Camera Image Retrieval

Camera Image Retrieval supports up to four cameras on one ATM (including fascia and cash slot) and links up to twenty ATM camera pictures per transaction to the EJ transaction data for fast and accurate resolution of customer enquiries, fraud investigations and audits. Each camera image is embedded within the transaction information, with transaction ID, date and transaction step.

Camera Image Retrieval can also instantly and remotely send a command to take a photograph at the ATM and upload it to the central server for analysis and investigation.

Transaction Investigation Console

The Transaction investigation console presents the EJ data, together with embedded camera images if required, in a very user-friendly, readable format. There is an easy-to-use search facility using any transaction information such as Customer Name, Card Number (which is securely masked) and ATM ID. This helps the bank to reduce the time and resources needed to provide fast customer service.